A positive connection
with every charge
AI customer support agents and proactive operations monitoring - purpose-built for EV charging.
A positive connection
Proudly built with & for the EV charging industry
Mission
What we do
At Lemonflow, we create operations platforms that empower EV charging leaders to make every connection a positive customer experience. Enabled by technology and engineered for what's next, our generative AI-powered solutions are designed and managed by human experts - setting a new standard for empathetic and efficient operations. Our mission is to help our partners reduce their operating costs, scale effortlessly, and consistently improve driver experiences.
World's first AI agent
for EV chargingMade in Munich,
for EuropeHelping an EV driver
every 90 seconds
for EV chargingMade in Munich,
for EuropeHelping an EV driver
every 90 seconds
The platform
The complete AI operations ecosystem
AI support agents
Deliver 24/7 driver support across voice, chat, and email - powered by AI agents that speak 30+ languages and adapt to your brand. Always on, native, always consistent across every touchpoint.
Support dashboard
See live KPIs - resolution rate, conversation quality, AHT - at a glance. Drill into conversations with interpreted OCPP logs in real-time, then fine-tune agent behavior and knowledge in one place.
Proactive operations monitoring
Monitor your network end-to-end with anomaly detection and real-time health scores. Prevent outages with self-healing automations like proactive resets.
The platform
The complete AI operations ecosystem
AI support agents
Deliver 24/7 driver support across voice, chat, and email - powered by AI agents that speak 30+ languages and adapt to your brand. Always on, native, always consistent across every touchpoint.
Support dashboard
See live KPIs - resolution rate, conversation quality, AHT - at a glance. Drill into conversations with interpreted OCPP logs in real-time, then fine-tune agent behavior and knowledge in one place.
Proactive operations monitoring
Monitor your network end-to-end with anomaly detection and real-time health scores. Prevent outages with self-healing automations like proactive resets.
Features
Seamless support.
Smarter operations.
One platform. Every touchpoint.
Engage drivers and monitor networks seamlessly across voice, chat, email, and operations — powered by one AI engine built for EV operations.
Fewer issues. Faster fixes.
Resolve issues or prevent them altogether—reset chargers and trigger automated self-healing before drivers even notice.
Built for charging. Tested in field.
Trained on 50k+ real interactions and live charger data, combining human support logic with machine diagnostics and OCPP expertise.
Plug & play. Zero IT hassle.
Native integrations with your CPMS, CRM, and telephony systems —plus data connectors for real-time network insights and automation.
Real-time signals. Actionable insights.
Lemonflow transforms every call, chat, and charger signal into actionable analytics —empowering smarter support, increased uptime, and continuous improvement.
Always on. Always reliable.
Designed for 24/7 operations—always available to your customers and your chargers, with seamless support and self-healing reliability.
Benefits
Lowering costs, increasing uptime, improving driver experience.
AI that delivers measurable impact - from day one. Lemonflow reduces costs, boosts uptime, and transforms support into a scalable, brand-strengthening experience across every channel, language, and location.
30+%
Reduction in support costs
Reduces support costs while improving driver satisfaction and service quality.
100%
Response rate, 0 missed calls
Delivers instant, always-on support with no waiting time or missed connections.
95%
Satisfaction
Provides empathetic, human-like support that builds trust across every interaction.
30+
Languages
Speaks your driver's language - with native-quality voice and dialects.
40k+
Charge points on platform
Runs at scale - trusted by operators worldwide.
How it works
In safe hands. From day one.
1
Onboarding
We start with a kickoff workshop to map your support flows and understand your unique contact reasons - so we speak your language from day one. Our experienced team guides you through every step.
2
Agent customization
We train your AI agent - tailored to your use cases, branded to your tone of voice, and pre-loaded with industry best practices. No templates - fully yours.
3
Smooth integration
We connect to your existing software backend, ticketing, telephone system, and charger hardware via native integrations. No custom development, no long IT projects.
4
Meticulous testing
We run structured quality tests based on your top contact reasons - across countries, languages, and charging products. With clear stage gates and your team in the loop at every milestone. Quality is non-negotiable.
5
Continuous improvements
Once live, your system keeps getting smarter. From new features to improved resolution flows, you'll receive regular updates to stay ahead.
Who is it for?
Empowering EV charging leaders
Charge point operators
Run your network with 24/7 availability, lower costs, and higher driver satisfaction - at scale, across all your charge points.
eMobility service providers
Deliver seamless, in-app driver support across borders, languages, and networks - powered by AI for EV charging.
Software backend providers
Embed Lemonflow into your platform to offer built-in support automation and boost your customer value instantly.
Hardware manufacturers
Strengthen your product offering with integrated, AI-powered support that understands your chargers inside and out.
Electric vehicle drivers
Get fast, friendly help - anytime, in your language, without waiting on hold, and with answers that actually solve the issue.
Testimonials
Trusted by mobility experts
worldwide
"Lemonflow has nailed the intersection of deep technical integration and real operator needs. Their tech stack isn't just smart — it's built for the messy realities of charge point operations and roaming. I'm supporting the team because this is the kind of software I wish more CPOs had access to."
IEChargeIECharge, an innovative French public charging CPO, partners with Lemonflow to deliver instant, multilingual support using real-time OCPP intelligence.
0missed calls — even during peak hours
"As a customer support and product expert with a career in eMobility, I share Lemonflow's passion for user-centric solutions. I believe in Lemonflow's success because of their deep understanding of EV charging—the fast, natural assistance makes the AI agent an excellent choice for operators and drivers alike."
CitywattCITYWATT, one of Germany's leading CPOs, partners with Lemonflow to deliver 24/7 support across their entire network of 1,500+ charge points.
100%of incoming calls answered
"Lemonflow has nailed the intersection of deep technical integration and real operator needs. Their tech stack isn't just smart — it's built for the messy realities of charge point operations and roaming. I'm supporting the team because this is the kind of software I wish more CPOs had access to."
IEChargeIECharge, an innovative French public charging CPO, partners with Lemonflow to deliver instant, multilingual support using real-time OCPP intelligence.
0missed calls — even during peak hours
"As a customer support and product expert with a career in eMobility, I share Lemonflow's passion for user-centric solutions. I believe in Lemonflow's success because of their deep understanding of EV charging—the fast, natural assistance makes the AI agent an excellent choice for operators and drivers alike."
CitywattCITYWATT, one of Germany's leading CPOs, partners with Lemonflow to deliver 24/7 support across their entire network of 1,500+ charge points.
100%of incoming calls answered
"Lemonflow has nailed the intersection of deep technical integration and real operator needs. Their tech stack isn't just smart — it's built for the messy realities of charge point operations and roaming. I'm supporting the team because this is the kind of software I wish more CPOs had access to."
IEChargeIECharge, an innovative French public charging CPO, partners with Lemonflow to deliver instant, multilingual support using real-time OCPP intelligence.
0missed calls — even during peak hours
"As a customer support and product expert with a career in eMobility, I share Lemonflow's passion for user-centric solutions. I believe in Lemonflow's success because of their deep understanding of EV charging—the fast, natural assistance makes the AI agent an excellent choice for operators and drivers alike."
CitywattCITYWATT, one of Germany's leading CPOs, partners with Lemonflow to deliver 24/7 support across their entire network of 1,500+ charge points.
100%of incoming calls answered
"Lemonflow has nailed the intersection of deep technical integration and real operator needs. Their tech stack isn't just smart — it's built for the messy realities of charge point operations and roaming. I'm supporting the team because this is the kind of software I wish more CPOs had access to."
IEChargeIECharge, an innovative French public charging CPO, partners with Lemonflow to deliver instant, multilingual support using real-time OCPP intelligence.
0missed calls — even during peak hours
"As a customer support and product expert with a career in eMobility, I share Lemonflow's passion for user-centric solutions. I believe in Lemonflow's success because of their deep understanding of EV charging—the fast, natural assistance makes the AI agent an excellent choice for operators and drivers alike."
CitywattCITYWATT, one of Germany's leading CPOs, partners with Lemonflow to deliver 24/7 support across their entire network of 1,500+ charge points.
100%of incoming calls answered
"I've been in EV charging since the early days, and I've rarely seen a team move with this kind of clarity and speed. Lemonflow is tackling a critical piece of the ecosystem — and doing it with real‑world insight. I'm supporting them because their direction resonates with where I see the industry heading."
One of the largest CPOs in UK partners with Lemonflow to ensure instant support including remote resets, session stops and cable unlocks.
10,000+charge points connected
"Scaling charging infrastructure isn't just about hardware — it's about creating trust at every touchpoint. Lemonflow enables exactly that: reliable support that keeps the driver experience seamless. I'm backing them because they solve one of the hardest — and most overlooked — parts of scaling EV charging."
"Having delivered charging sites for nearly all major CPOs, I've seen where the real challenges lie. It's no longer just about building networks — it's about operating them efficiently and delivering great service. Lemonflow addresses exactly that with a state-of-the-art approach and a team that truly understands operations."
"I've been in EV charging since the early days, and I've rarely seen a team move with this kind of clarity and speed. Lemonflow is tackling a critical piece of the ecosystem — and doing it with real‑world insight. I'm supporting them because their direction resonates with where I see the industry heading."
One of the largest CPOs in UK partners with Lemonflow to ensure instant support including remote resets, session stops and cable unlocks.
10,000+charge points connected
"Scaling charging infrastructure isn't just about hardware — it's about creating trust at every touchpoint. Lemonflow enables exactly that: reliable support that keeps the driver experience seamless. I'm backing them because they solve one of the hardest — and most overlooked — parts of scaling EV charging."
"Having delivered charging sites for nearly all major CPOs, I've seen where the real challenges lie. It's no longer just about building networks — it's about operating them efficiently and delivering great service. Lemonflow addresses exactly that with a state-of-the-art approach and a team that truly understands operations."
"I've been in EV charging since the early days, and I've rarely seen a team move with this kind of clarity and speed. Lemonflow is tackling a critical piece of the ecosystem — and doing it with real‑world insight. I'm supporting them because their direction resonates with where I see the industry heading."
One of the largest CPOs in UK partners with Lemonflow to ensure instant support including remote resets, session stops and cable unlocks.
10,000+charge points connected
"Scaling charging infrastructure isn't just about hardware — it's about creating trust at every touchpoint. Lemonflow enables exactly that: reliable support that keeps the driver experience seamless. I'm backing them because they solve one of the hardest — and most overlooked — parts of scaling EV charging."
"Having delivered charging sites for nearly all major CPOs, I've seen where the real challenges lie. It's no longer just about building networks — it's about operating them efficiently and delivering great service. Lemonflow addresses exactly that with a state-of-the-art approach and a team that truly understands operations."
"I've been in EV charging since the early days, and I've rarely seen a team move with this kind of clarity and speed. Lemonflow is tackling a critical piece of the ecosystem — and doing it with real‑world insight. I'm supporting them because their direction resonates with where I see the industry heading."
One of the largest CPOs in UK partners with Lemonflow to ensure instant support including remote resets, session stops and cable unlocks.
10,000+charge points connected
"Scaling charging infrastructure isn't just about hardware — it's about creating trust at every touchpoint. Lemonflow enables exactly that: reliable support that keeps the driver experience seamless. I'm backing them because they solve one of the hardest — and most overlooked — parts of scaling EV charging."
"Having delivered charging sites for nearly all major CPOs, I've seen where the real challenges lie. It's no longer just about building networks — it's about operating them efficiently and delivering great service. Lemonflow addresses exactly that with a state-of-the-art approach and a team that truly understands operations."
About us
A message from our founders
Konstantin & Lukas
At Lemonflow, we bring together two worlds: deep expertise in e-mobility & cutting-edge AI innovation. We started this journey with one goal – bringing AI to EV charging to create real value.
Having worked closely with leading mobility players across Europe, we witnessed firsthand how critical - and often overlooked - operations is in EV charging. That's why we built Lemonflow: to empower EV charging players to run smarter, more cost-efficient operations while actively improving the driver experience at every step.
For us, great charging operations are more than just a technical challenge – they're a catalyst for EV adoption. By applying AI for the public good, we're not just solving today's pain points - we're aiming to shape the infrastructure of a cleaner, smarter future.
Latest news
Launch
Lemonflow.ai goes live: AI-powered EV charging support built with and for the industry.
Event
Lemonflow takes the stage at Charging Night 2025 with a live AI voice demo.
Event
Lemonflow at Power2Drive: Real conversations on AI, charging, and support at scale.
Perspective
Why support is just the beginning: Orchestrating EV operations with AI.
Perspective
It's not just about smart AI. It's about safe, useful, and reliable AI.
Careers
Lemonflow is hiring engineers to build GenAI for EV infrastructure.
Product
Same engine, new channel: Lemonflow now offers AI-powered support via chat.
Event
Meet us at EVS 38, Gothenburg: Exploring AI, EV charging and innovation.
Funding
Lemonflow raises pre-seed to build the vertical AI layer for EV charging.
Media
Co-Founder & CEO Konstantin on podcast: how AI is transforming EV charging.
Event
ICNC25 panel: The future of EV driver support in a growing charging market.
Case study
CITYWATT builds future-proof operations with AI voice support from Lemonflow.
Case study
How OCPP logs power AI voice agents with real operational intelligence.
Product
Lemonflow goes omnichannel: AI support now live across voice, chat, and email.
Case study
When humans go offline, AI keeps the lights on: AI as an operational safety net.
Launch
Lemonflow reveals new logo, visual language, and website.
Partnership