Every driver answered.
Every issue managed.
AI agents purpose-built for EV charging: AI support agents for your drivers, AI monitoring agents for your network.
Proudly built with & for the EV charging industry
Mission
What we do
At lemonflow, we create operations platforms that empower EV charging leaders to make every connection a positive customer experience. Enabled by technology and engineered for what's next, our generative AI-powered solutions are designed and managed by human experts - setting a new standard for empathetic and efficient operations. Our mission is to help our partners reduce their operating costs, scale effortlessly, and consistently improve driver experiences.
World's first AI agents
for EV chargingMade in Munich,
for EuropeHelping an EV driver
every 90 seconds
for EV chargingMade in Munich,
for EuropeHelping an EV driver
every 90 seconds
The platform
The complete AI operations ecosystem
For your drivers
AI support agents
Answer every call, chat and email in 90+ languages, and fix the charger while the driver is still on the line.
- Remote resets, unlocks and session stops during the conversation
- Best-practice resolution flows, specialised in EV charging
- Cases and tickets written into your own system
Switching providers? and we’ll get you live in 4 weeks
AI monitoring agents
Watch every charge point around the clock and turn thousands of log messages into a short list of fixes.
- A health score for every charge point, from 0 to 100
- Root causes from causality chains, not raw error codes
- Automated actions, approved and verified 10 minutes later
Both report into the Hub
The Hub is our real-time dashboard: support KPIs, network health, action items and reports, in one place, on desktop and on the phone.
AI support agents
Sounds human.
Thinks charging.
Every call, chat and email is answered by an agent that speaks the driver’s language, reads the charger live and fixes it on the spot. It runs on our own AI stack in the EU.
Incoming call+49 89 · Driver · English
00:00Under the hoodlemonflow AI stack
- Call answeredLatest-generation voice · English, auto-detected
- Understood: charger screen frozenSelf-hosted model · EU · 350 ms to first token
- “Leopoldstraße” + live status → DE*LMC*E3105Charger identification, learned from your network
- Live status: Faulted since 06:12Read live from your CPMS
- Flow “Screen frozen” · step 3 of 5Best-practice flow for EV charging
- Remote reset sentRemote action via your CPMS
- Back to AvailableVerified on the live status
- Case closed · summary written to your ticketingResolved by the AI · no handover needed
Latest-generation voices.
Natural, expressive voices in 90+ languages and regional accents. The agent lets drivers interrupt, answers in their language and never puts them on hold.
Hallo!Wie kann ich helfen?
+81
Our own AI. In the EU.
Self-hosted models on dedicated hardware in EU data centres, with automatic failover. 350 ms to the first word keeps the conversation natural, and your data stays in the EU.
350 ms
From the end of your question to the model’s first word.Approx. 4× faster than the industry averageModel, first token350 ms
Voice, first audio~70 ms
SOC 2 Type IIEU data centresAutomatic failover
Built for charging. Tested in field.
Best-practice flows for the reasons drivers call, field-tested on 200,000+ real conversations and tuned to your network.
Charger won’t start
Cable stuck
Payment & invoices
App & RFID login
Charging slow or stopped
Customized to your setup
Plug & play. Zero IT hassle.
Native integrations with your CPMS, CRM, ticketing and telephony: 15+ CPMS and 10+ ticketing systems already connected.
Fixes it on the call.
Reset, unlock, stop or start a session while the driver is still on the line. When a person is needed, your team gets the case with charger, actions and language.
DE*LMC*E3105Leopoldstraße · connector 2Faulted
Driver still on the line · 00:07
Needs a person? Your team gets the case with charger, actions taken and language.
Always on. Always reliable.
24/7, every day of the year, with 99.99%+ uptime. Voice, chat and email on one engine.
99.99%+uptime
VoiceChatEmail24/7 · 365 days
Hear it on your own contact reasons, in your drivers’ languages.
AI monitoring agents
Your whole network.
One health score.
The AI monitoring agent watches every charge point, scores its health, finds the root cause when it drops and gets it fixed, often before a driver notices.
© OpenMapTiles © OpenStreetMap
Log messages read today1,284,3100 charge points · 48 cities · 11 countries
Two signals. One view.
What drivers tell the AI support agent lands on the charger’s own timeline, next to its log data. A charger that looks fine but keeps drawing calls still gets fixed.
Your rules, your pace.
Start with recommendations your team approves. Switch individual rules to automatic once you trust them.
Configurable safety guards: caps per run · one reset per charger per day · never during a session
See the health of your own network, scored on your data.
The Hub
One Hub for support
and operations.
Our real-time dashboard for your team: support KPIs, network health, action items and reports, on desktop and on the phone.
Demo network12:000.00 GWh▲3.1%0▼20▲19Search charger ID…LegendFilters 2
0.00 GWhEnergy
0 ▼2Health
0 ▲19Chains
Health Overview 48 clusters · 5,512 chargersCity
City#HealthΔ12/10PMAM11/10PMAM10/10PMAM9/10PMAM8/10PMAM7/10PMAM6/10PMAM
München50058↓ 24
Berlin35796–
Hamburg28097↑ 1
Wien26097↑ 1
Paris24095↓ 1
Köln22595–
Frankfurt20094↑ 1
Amsterdam20097–
Stuttgart18093↓ 1
Milano17092↓ 1
Zürich16099–
Düsseldorf15096–
Bruxelles14096↑ 1
Nürnberg13595↑ 1
Leipzig12584↓ 6
Praha12096–
Hannover12097–
Lyon11091↓ 2
København11098–
Dortmund10095–
Dresden10096↑ 1
Essen9594–
Mannheim8596↑ 1
Bremen8597–
Kassel7596–
Karlsruhe7598↑ 1
Salzburg7097–
Münster7098–
Bonn6597–
Augsburg6599–
Kraków6090↓ 1
Freiburg6098–
Magdeburg5588↓ 4
Erfurt5592↓ 2
Bielefeld5595–
Wiesbaden5598–
Regensburg5095–
Luxembourg5098–
Rostock4593↑ 1
Saarbrücken4594↓ 1
Potsdam4596–
Kiel4598–
Chemnitz4093–
Würzburg4095↓ 1
Lübeck4097–
Halle3594–
Ulm3597–
Ingolstadt3598↑ 1
AI monitoring agentsHealth map. Every charge point scored and clustered on the map, with a 7-day health strip per city. Click a site to drill into its chargers.
Want a guided tour of the Hub with your own data?
Benefits
Lowering costs, increasing uptime, improving driver experience.
AI that delivers measurable impact - from day one. lemonflow reduces costs, boosts uptime, and transforms support and network operations into a scalable, brand-strengthening experience across every channel, language, and location.
For your drivers
0
Countries
Live with charging operators across Europe and North America, in every market’s language.
0%
Response rate, 0 missed calls
Delivers instant, always-on support with no waiting time or missed connections.
0%
Satisfaction
Provides empathetic, human-like support that builds trust across every interaction.
0+
Languages
Speaks your driver's language - with native-quality voice and dialects.
For your network
0–100
Health score per charger
Every charge point scored around the clock, in five clear bands.
0 min
Every fix verified
Each remote reset is checked again 10 minutes later: Available or not.
24/7
Network watch
Faults, failed and 0 kWh sessions and status mismatches, caught while your team sleeps.
0k+
Charge points on platform
Runs at scale, with 40+ operators in 17 countries.
How it works
In safe hands. From day one.
1
Onboarding
We start with a kickoff workshop to map your support flows and your network: contact reasons, hardware and the faults you see most - so we speak your language from day one. Our experienced team guides you through every step.
2
Agent customization
We tailor your agents: the support agent to your use cases and tone of voice, the monitoring agent to your hardware, fault rules and ticketing. Both come pre-loaded with industry best practices. No templates - fully yours.
3
Smooth integration
We connect to your existing software backend, ticketing, telephone system, and charger hardware via native integrations. No custom development, no long IT projects. Monitoring runs alongside your current setup.
4
Meticulous testing
We run structured quality tests based on your top contact reasons - across countries, languages, and charging products - and replay every monitoring rule on your own charger history before it goes live. With clear stage gates and your team in the loop at every milestone. Quality is non-negotiable.
5
Continuous improvements
Once live, your system keeps getting smarter. From new features to improved resolution flows, you'll receive regular updates to stay ahead.
Who is it for?
Empowering EV charging leaders
Charge point operators
Run your network with 24/7 driver support and a health score for every charge point: lower costs, higher uptime, happier drivers - at scale.
eMobility service providers
Deliver seamless, in-app driver support across borders, languages, and networks - powered by AI for EV charging.
Software backend providers
Embed lemonflow into your platform to offer built-in support automation and network monitoring, and boost your customer value instantly.
Hardware manufacturers
Strengthen your product offering with integrated, AI-powered support and monitoring that understands your chargers inside and out.
Electric vehicle drivers
Get fast, friendly help - anytime, in your language, without waiting on hold, and with answers that actually solve the issue.
Testimonials
Trusted by leading CPOs
and mobility experts
Case study
Powerdot
PowerdotPowerdot, one of Europe’s fastest-growing CPOs, runs a dedicated lemonflow agent in each of its markets across 12,500+ charge points.
6countries · one agent per market
Case study
MobilityPlus
MobilityPlusMobilityPlus runs lemonflow’s AI voice agent across its entire Belgian network, 24/7, in Flemish, French, English and German.
18,000+charge points across Belgium
Case study
Citywatt
CitywattCITYWATT, one of Germany’s leading CPOs, partners with lemonflow to deliver 24/7 support across their entire network of 1,500+ charge points.
100%of incoming calls answered
Case study
DKV Mobility
DKV MobilityDKV Mobility extended lemonflow’s AI support from public charging to home and workplace wallboxes, from installation to troubleshooting.
20+hardware models · home, workplace and public
Case study
BayWa Mobility
BayWa MobilityBayWa Mobility Solutions took AI support live across its entire charging network in one month, without a phased rollout.
1month from kickoff to go-live · full network
IEChargeIECharge, an innovative French public charging CPO, partners with lemonflow to deliver instant, multilingual support using real-time charger data.
0missed calls — even during peak hours
Case study
Agri Go Charge
Agri Go ChargeAgri Go Charge keeps drivers across the Netherlands supported while its network moves to a new backend.
3,000+charge points · during a live backend migration
Case study
team energie
team energieteam energie, one of Northern Germany’s leading fast-charging operators, gives its drivers multilingual AI support around the clock.
24/7AI driver support · high-power DC charging
One of the largest CPOs in the UK partners with lemonflow to ensure instant support including remote resets, session stops and cable unlocks.
10,000+charge points connected
Case studyPowerdot
PowerdotPowerdot, one of Europe’s fastest-growing CPOs, runs a dedicated lemonflow agent in each of its markets across 12,500+ charge points.
6countries · one agent per market
Case studyMobilityPlus
MobilityPlusMobilityPlus runs lemonflow’s AI voice agent across its entire Belgian network, 24/7, in Flemish, French, English and German.
18,000+charge points across Belgium
Case studyCitywatt
CitywattCITYWATT, one of Germany’s leading CPOs, partners with lemonflow to deliver 24/7 support across their entire network of 1,500+ charge points.
100%of incoming calls answered
Case studyDKV Mobility
DKV MobilityDKV Mobility extended lemonflow’s AI support from public charging to home and workplace wallboxes, from installation to troubleshooting.
20+hardware models · home, workplace and public
Case studyBayWa Mobility
BayWa MobilityBayWa Mobility Solutions took AI support live across its entire charging network in one month, without a phased rollout.
1month from kickoff to go-live · full network
IEChargeIECharge, an innovative French public charging CPO, partners with lemonflow to deliver instant, multilingual support using real-time charger data.
0missed calls — even during peak hours
Case studyAgri Go Charge
Agri Go ChargeAgri Go Charge keeps drivers across the Netherlands supported while its network moves to a new backend.
3,000+charge points · during a live backend migration
Case studyteam energie
team energieteam energie, one of Northern Germany’s leading fast-charging operators, gives its drivers multilingual AI support around the clock.
24/7AI driver support · high-power DC charging
One of the largest CPOs in the UK partners with lemonflow to ensure instant support including remote resets, session stops and cable unlocks.
10,000+charge points connected
Case studyPowerdot
PowerdotPowerdot, one of Europe’s fastest-growing CPOs, runs a dedicated lemonflow agent in each of its markets across 12,500+ charge points.
6countries · one agent per market
Case studyMobilityPlus
MobilityPlusMobilityPlus runs lemonflow’s AI voice agent across its entire Belgian network, 24/7, in Flemish, French, English and German.
18,000+charge points across Belgium
Case studyCitywatt
CitywattCITYWATT, one of Germany’s leading CPOs, partners with lemonflow to deliver 24/7 support across their entire network of 1,500+ charge points.
100%of incoming calls answered
Case studyDKV Mobility
DKV MobilityDKV Mobility extended lemonflow’s AI support from public charging to home and workplace wallboxes, from installation to troubleshooting.
20+hardware models · home, workplace and public
Case studyBayWa Mobility
BayWa MobilityBayWa Mobility Solutions took AI support live across its entire charging network in one month, without a phased rollout.
1month from kickoff to go-live · full network
IEChargeIECharge, an innovative French public charging CPO, partners with lemonflow to deliver instant, multilingual support using real-time charger data.
0missed calls — even during peak hours
Case studyAgri Go Charge
Agri Go ChargeAgri Go Charge keeps drivers across the Netherlands supported while its network moves to a new backend.
3,000+charge points · during a live backend migration
Case studyteam energie
team energieteam energie, one of Northern Germany’s leading fast-charging operators, gives its drivers multilingual AI support around the clock.
24/7AI driver support · high-power DC charging
One of the largest CPOs in the UK partners with lemonflow to ensure instant support including remote resets, session stops and cable unlocks.
10,000+charge points connected
Case studyPowerdot
PowerdotPowerdot, one of Europe’s fastest-growing CPOs, runs a dedicated lemonflow agent in each of its markets across 12,500+ charge points.
6countries · one agent per market
Case studyMobilityPlus
MobilityPlusMobilityPlus runs lemonflow’s AI voice agent across its entire Belgian network, 24/7, in Flemish, French, English and German.
18,000+charge points across Belgium
Case studyCitywatt
CitywattCITYWATT, one of Germany’s leading CPOs, partners with lemonflow to deliver 24/7 support across their entire network of 1,500+ charge points.
100%of incoming calls answered
Case studyDKV Mobility
DKV MobilityDKV Mobility extended lemonflow’s AI support from public charging to home and workplace wallboxes, from installation to troubleshooting.
20+hardware models · home, workplace and public
Case studyBayWa Mobility
BayWa MobilityBayWa Mobility Solutions took AI support live across its entire charging network in one month, without a phased rollout.
1month from kickoff to go-live · full network
IEChargeIECharge, an innovative French public charging CPO, partners with lemonflow to deliver instant, multilingual support using real-time charger data.
0missed calls — even during peak hours
Case studyAgri Go Charge
Agri Go ChargeAgri Go Charge keeps drivers across the Netherlands supported while its network moves to a new backend.
3,000+charge points · during a live backend migration
Case studyteam energie
team energieteam energie, one of Northern Germany’s leading fast-charging operators, gives its drivers multilingual AI support around the clock.
24/7AI driver support · high-power DC charging
One of the largest CPOs in the UK partners with lemonflow to ensure instant support including remote resets, session stops and cable unlocks.
10,000+charge points connected
"lemonflow has nailed the intersection of deep technical integration and real operator needs. Their tech stack isn't just smart — it's built for the messy realities of charge point operations and roaming. I'm supporting the team because this is the kind of software I wish more CPOs had access to."
"As a customer support and product expert with a career in eMobility, I share lemonflow's passion for user-centric solutions. I believe in lemonflow's success because of their deep understanding of EV charging—the fast, natural assistance makes the AI agent an excellent choice for operators and drivers alike."
"I've been in EV charging since the early days, and I've rarely seen a team move with this kind of clarity and speed. lemonflow is tackling a critical piece of the ecosystem — and doing it with real‑world insight. I'm supporting them because their direction resonates with where I see the industry heading."
"Scaling charging infrastructure isn't just about hardware — it's about creating trust at every touchpoint. lemonflow enables exactly that: reliable support that keeps the driver experience seamless. I'm backing them because they solve one of the hardest — and most overlooked — parts of scaling EV charging."
"Having delivered charging sites for nearly all major CPOs, I've seen where the real challenges lie. It's no longer just about building networks — it's about operating them efficiently and delivering great service. lemonflow addresses exactly that with a state-of-the-art approach and a team that truly understands operations."
"lemonflow has nailed the intersection of deep technical integration and real operator needs. Their tech stack isn't just smart — it's built for the messy realities of charge point operations and roaming. I'm supporting the team because this is the kind of software I wish more CPOs had access to."
"As a customer support and product expert with a career in eMobility, I share lemonflow's passion for user-centric solutions. I believe in lemonflow's success because of their deep understanding of EV charging—the fast, natural assistance makes the AI agent an excellent choice for operators and drivers alike."
"I've been in EV charging since the early days, and I've rarely seen a team move with this kind of clarity and speed. lemonflow is tackling a critical piece of the ecosystem — and doing it with real‑world insight. I'm supporting them because their direction resonates with where I see the industry heading."
"Scaling charging infrastructure isn't just about hardware — it's about creating trust at every touchpoint. lemonflow enables exactly that: reliable support that keeps the driver experience seamless. I'm backing them because they solve one of the hardest — and most overlooked — parts of scaling EV charging."
"Having delivered charging sites for nearly all major CPOs, I've seen where the real challenges lie. It's no longer just about building networks — it's about operating them efficiently and delivering great service. lemonflow addresses exactly that with a state-of-the-art approach and a team that truly understands operations."
"lemonflow has nailed the intersection of deep technical integration and real operator needs. Their tech stack isn't just smart — it's built for the messy realities of charge point operations and roaming. I'm supporting the team because this is the kind of software I wish more CPOs had access to."
"As a customer support and product expert with a career in eMobility, I share lemonflow's passion for user-centric solutions. I believe in lemonflow's success because of their deep understanding of EV charging—the fast, natural assistance makes the AI agent an excellent choice for operators and drivers alike."
"I've been in EV charging since the early days, and I've rarely seen a team move with this kind of clarity and speed. lemonflow is tackling a critical piece of the ecosystem — and doing it with real‑world insight. I'm supporting them because their direction resonates with where I see the industry heading."
"Scaling charging infrastructure isn't just about hardware — it's about creating trust at every touchpoint. lemonflow enables exactly that: reliable support that keeps the driver experience seamless. I'm backing them because they solve one of the hardest — and most overlooked — parts of scaling EV charging."
"Having delivered charging sites for nearly all major CPOs, I've seen where the real challenges lie. It's no longer just about building networks — it's about operating them efficiently and delivering great service. lemonflow addresses exactly that with a state-of-the-art approach and a team that truly understands operations."
"lemonflow has nailed the intersection of deep technical integration and real operator needs. Their tech stack isn't just smart — it's built for the messy realities of charge point operations and roaming. I'm supporting the team because this is the kind of software I wish more CPOs had access to."
"As a customer support and product expert with a career in eMobility, I share lemonflow's passion for user-centric solutions. I believe in lemonflow's success because of their deep understanding of EV charging—the fast, natural assistance makes the AI agent an excellent choice for operators and drivers alike."
"I've been in EV charging since the early days, and I've rarely seen a team move with this kind of clarity and speed. lemonflow is tackling a critical piece of the ecosystem — and doing it with real‑world insight. I'm supporting them because their direction resonates with where I see the industry heading."
"Scaling charging infrastructure isn't just about hardware — it's about creating trust at every touchpoint. lemonflow enables exactly that: reliable support that keeps the driver experience seamless. I'm backing them because they solve one of the hardest — and most overlooked — parts of scaling EV charging."
"Having delivered charging sites for nearly all major CPOs, I've seen where the real challenges lie. It's no longer just about building networks — it's about operating them efficiently and delivering great service. lemonflow addresses exactly that with a state-of-the-art approach and a team that truly understands operations."
About us
A message from our founders
Konstantin & Lukas
At lemonflow, we bring together two worlds: deep expertise in e-mobility & cutting-edge AI innovation. We started this journey with one goal – bringing AI to EV charging to create real value.
Having worked closely with leading mobility players across Europe, we witnessed firsthand how critical - and often overlooked - operations is in EV charging. That's why we built lemonflow: to empower EV charging players to run smarter, more cost-efficient operations while actively improving the driver experience at every step.
For us, great charging operations are more than just a technical challenge – they're a catalyst for EV adoption. By applying AI for the public good, we're not just solving today's pain points - we're aiming to shape the infrastructure of a cleaner, smarter future.
Latest news
Launch
lemonflow.ai goes live: AI-powered EV charging support built with and for the industry.
Event
lemonflow takes the stage at Charging Night 2025 with a live AI voice demo.
Event
lemonflow at Power2Drive: Real conversations on AI, charging, and support at scale.
Perspective
Why support is just the beginning: Orchestrating EV operations with AI.
Perspective
It's not just about smart AI. It's about safe, useful, and reliable AI.
Careers
lemonflow is hiring engineers to build GenAI for EV infrastructure.
Product
Same engine, new channel: lemonflow now offers AI-powered support via chat.
Event
Meet us at EVS 38, Gothenburg: Exploring AI, EV charging and innovation.
Funding
lemonflow raises pre-seed to build the vertical AI layer for EV charging.
Media
Co-Founder & CEO Konstantin on podcast: how AI is transforming EV charging.
Event
ICNC25 panel: The future of EV driver support in a growing charging market.
Case study
CITYWATT builds future-proof operations with AI voice support from lemonflow.
Case study
How OCPP logs power AI voice agents with real operational intelligence.
Product
lemonflow goes omnichannel: AI support now live across voice, chat, and email.
Case study
When humans go offline, AI keeps the lights on: AI as an operational safety net.
Launch
lemonflow reveals new logo, visual language, and website.
Partnership
chargecloud partners with lemonflow to bring AI-powered 24/7 support to European CPOs.
Milestone
100,000 charge points live on the lemonflow platform across 25+ European operators.
Product
Introducing lemonflow Health: AI monitoring that detects, diagnoses, and resolves charging issues automatically.
Careers
lemonflow is hiring across engineering and deployment to scale AI for EV charging.
Product
Introducing the lemonflow Hub: the AI Operator Dashboard that turns support into real-time operational visibility.
Product
Introducing real-time KPIs in the lemonflow Hub: live support performance, not yesterday's data.
Partnership
DKV Mobility extends lemonflow's tailored AI support to home and workplace charging.
Product
Introducing the Daily Digest: the lemonflow Hub feature that shows what actually happened in support today.
Careers
lemonflow welcomes Max as its new Head of Agent Deployment.
Milestone
From 100,000 to 150,000 charge points in two months: scale that makes the lemonflow platform better, not just bigger.
Partnership
lemonflow partners with Last Mile Solutions to bring remote charger actions to AI support.
Case study
BayWa Mobility takes AI support live across its full network just one month after kickoff.
Case study
MobilityPlus brings multilingual AI driver support to 18,000+ charge points across Belgium with lemonflow.
Culture
Team Offsite 2026: lemonflow aligns on what comes next, in Mallorca.
Partnership
Agri Go Charge adds lemonflow AI support across 3,000+ charge points during a live backend migration.
Milestone
200,000 charge points now live on the lemonflow platform.
Event
lemonflow at Power2Drive 2026: AI in EV charging moves from question to deployment.
Case study
team energie brings lemonflow AI support to EV drivers across its fast-charging network in Northern Germany.
Case study
lemonflow's collaboration with DKV Mobility wins the AAA Strategy Award.
Milestone
lemonflow AI agents now live in 15+ countries across Europe and North America.
Case study
Powerdot brings AI driver support to 12,500+ charge points across six countries, one lemonflow agent per market.
Careers
lemonflow welcomes Michael as its new Senior AI Software Engineer.
Careers
lemonflow welcomes Mateus to the engineering team full-time.
Milestone
250,000 charge points now live on the lemonflow platform.
In the press
FAQ
What operators want to know
From first integration to security and sovereignty, these are the questions charge point operators, eMobility providers and their procurement and security teams ask us most. The ambition behind it: make every charging interaction reliable, and set the standard for AI operations in EV charging.
About lemonflow
What does lemonflow do?
lemonflow is the AI operations layer for EV charging. We combine AI support agents with AI monitoring agents on one platform, supporting your drivers around the clock across voice, chat and email and watching every charge point in your network.
What makes your agents different from a generic voicebot?
Our agents are not generic bots. They are trained on more than 200,000 real EV-charging support conversations and live charger data, with deep expertise in charger protocols such as OCPP. So they understand the charging session itself, not just the driver’s words.
AI monitoring
What does the AI monitoring agent do?
It watches every charge point in your network. It reads the log data your chargers already send (e.g. OCPP), gives each charge point a health score, finds the root cause behind a drop through causality chains, and turns findings into action items or remote-action recommendations for your team.
How is the health score calculated?
Every charge point starts at 100. Points come off for error events in the charger logs, for causality chains (hardware, authorisation or driver behaviour) and for long idle periods, with weights tuned to your network. The score lands in one of five bands, from Excellent (95–100) to Critical (below 30), so you see at a glance where to look first. It is recalculated on every monitoring run, twice a day by default.
Product & Integration
Which channels and languages do your agents cover?
Our agents work across voice, chat and email on a single engine that stays consistent across every channel. They speak more than 90 languages in native quality, including regional dialects and accents. Configure once and roll out across all networks, brands and countries, with consistently governed quality.
What can your agents resolve on their own?
Far more than just answering. Our agents are remote and predictive, and that is what makes us unique. They act directly at the charge point and detect issues before they become problems. Reactive support becomes proactive operations: many outages are resolved before the driver even notices.
Security, Data Protection & Availability
Where is our data stored?
Exclusively in the EU. Processing, storage and logging all run in European cloud regions, and customer data never leaves the EU.
Which standards do you meet, and is the platform GDPR-compliant?
Our security framework is aligned with ISO/IEC 27001, and lemonflow holds a SOC 2 Type II attestation from an independent auditor. lemonflow is fully GDPR- and EU-AI-Act-compliant, and our controls are monitored continuously, not just audited once a year. For the latest security status and updates, visit trust.lemonflow.ai.
Results & Getting started
What results can we expect?
In practice, our partners answer every call, reach an AI containment rate above 80% and see noticeably higher driver satisfaction, while their support costs go down. Just as important: lemonflow improves response times, uptime and the quality of every interaction. The impact shows across the whole operation, not just in a single metric.
Who already uses lemonflow, and from what network size is it worth it?
lemonflow scales from 10 to more than 10,000 charge points. Today, over 250,000 charge points run on the platform with 40+ operators in 17 countries, including CITYWATT, BayWa Mobility, MobilityPlus and DKV Mobility, as well as the leading CPOs in the UK and France.
Security & compliance
Enterprise-grade, from day one.
Independently audited, built for European data protection and hosted in the EU.
Visit the Trust Center- SOC 2 Type IIIndependently audited
- GDPREU data protection
- EU AI ActCompliant
- EU hostingData stays in the EU