We provide AI voice support for electric vehicle charging – improving the driver experience & reducing costs for operators.
Benefits
Purpose-built
for EV charging
Specifically designed for EV charging use cases - from live driver assistance to deep CPMS integration.
Improved driver
experience
Clear, empathetic support that keeps drivers informed and charging – for a smoother, frustration-free journey.
Remote actions
enabled
Ability to trigger remote actions incl. reboot, start, stop and unlock – no human intervention required.
Truly multilingual
Native support in 30+ languages to ensure drivers get seamless help wherever they are.
Instant, scalable support
24/7 help with zero wait times — whether you manage 10 or 10,000+ chargers. Our AI scales effortlessly.
Proven cost efficiency
Reduce support costs by over 50% per call – while increasing quality and the driver experience.
How it works
Connect seamlessly
Lemonflow plugs into your existing CPMS and ticketing tools via standard APIs – no custom dev, no long IT projects.
Tailor the agent to your needs
We configure the agent persona, remote actions and escalation paths for your exact use cases. No DIY templates – we do the heavy lifting.
Launch with confidence
A proven test plan with stage‑gates ensures everything works before your AI agent goes live – delivering real‑time support from day 1.
Improve continuously
Continuous learning refines answers and spots new edge cases, while built‑in analytics highlight optimisation opportunities.
About us
A message from our co‑founder, Konstantin
At Lemonflow, we bring together two worlds: deep expertise in e‑mobility and cutting‑edge AI innovation. We started this journey with one goal – making EV charging as reliable and effortless as possible.
Having worked closely with leading mobility players across Europe, I witnessed firsthand how critical – and often overlooked – customer support is in EV charging. That’s why we built Lemonflow: to empower charge point operators to run smarter, more cost‑efficient operations while actively improving the driver experience at every step.
For us, great customer support is more than just an operational challenge—it’s a catalyst for EV adoption. By applying AI for the public good, we’re not just solving today’s pain points—we’re aiming to shape the infrastructure of a cleaner, smarter future.
Herman Struijk
Leading software expert
in EV charging
Lemonflow has nailed the intersection of deep technical integration and real operator needs. Their tech stack isn’t just smart — it’s built for the messy realities of charge point operations and roaming. I’m supporting the team because this is the kind of software I wish more CPOs had access to.
Dennis Hampe
C-Level customer
support executive
As a customer support and digital product expert with a career in telecom and eMobility, I share Konstantin and Lukas’ passion for user-centric solutions. I believe in Lemonflow’s success because of their deep understanding of EV charging—the fast, natural assistance makes the AI agent an excellent choice for operators and drivers alike.
Elbert Lievense
Senior advisor &
EV charging strategist
I’ve been in EV charging since the early days, and I’ve rarely seen a team move with this kind of clarity and speed. Lemonflow is tackling a critical piece of the ecosystem — and doing it with real‑world insight, not theory. I’m supporting them because their direction resonates with where I see the industry heading.
Markus Weltz
Director EV charging
solution provider
Scaling charging infrastructure isn’t just about hardware — it’s about creating trust at every touchpoint. Lemonflow enables exactly that: reliable, responsive support that keeps the driver experience seamless. I’m backing them because they solve one of the hardest — and most overlooked — parts of scaling EV charging.
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