A positive connection
with every charge
AI agents purpose-built for EV charging: customer support for your drivers, monitoring for your network operations.
A positive connection
Proudly built with & for the EV charging industry
Mission
What we do
At Lemonflow, we create operations platforms that empower EV charging leaders to make every connection a positive customer experience. Enabled by technology and engineered for what's next, our generative AI-powered solutions are designed and managed by human experts - setting a new standard for empathetic and efficient operations. Our mission is to help our partners reduce their operating costs, scale effortlessly, and consistently improve driver experiences.
World's first AI agent
for EV chargingMade in Munich,
for EuropeHelping an EV driver
every 90 seconds
for EV chargingMade in Munich,
for EuropeHelping an EV driver
every 90 seconds
The platform
The complete AI operations ecosystem
AI support agents
Deliver 24/7 driver support across voice, chat, and email - powered by AI agents that speak 30+ languages and adapt to your brand. Always on, native, always consistent across every touchpoint.
Support dashboard
See live KPIs - resolution rate, conversation quality, AHT - at a glance. Drill into conversations with interpreted OCPP logs in real-time, then fine-tune agent behavior and knowledge in one place.
Proactive operations monitoring
Monitor your network end-to-end with anomaly detection and real-time health scores. Prevent outages with self-healing automations like proactive resets.
The platform
The complete AI operations ecosystem
AI support agents
Deliver 24/7 driver support across voice, chat, and email - powered by AI agents that speak 30+ languages and adapt to your brand. Always on, native, always consistent across every touchpoint.
Support dashboard
See live KPIs - resolution rate, conversation quality, AHT - at a glance. Drill into conversations with interpreted OCPP logs in real-time, then fine-tune agent behavior and knowledge in one place.
Proactive operations monitoring
Monitor your network end-to-end with anomaly detection and real-time health scores. Prevent outages with self-healing automations like proactive resets.
Features
Seamless support.
Smarter operations.
One platform. Every touchpoint.
Engage drivers and monitor networks seamlessly across voice, chat, email, and operations — powered by one AI engine built for EV operations.
Fewer issues. Faster fixes.
Resolve issues or prevent them altogether—reset chargers and trigger automated self-healing before drivers even notice.
Built for charging. Tested in field.
Trained on 50k+ real interactions and live charger data, combining human support logic with machine diagnostics and OCPP expertise.
Plug & play. Zero IT hassle.
Native integrations with your CPMS, CRM, and telephony systems —plus data connectors for real-time network insights and automation.
Real-time signals. Actionable insights.
Lemonflow transforms every call, chat, and charger signal into actionable analytics —empowering smarter support, increased uptime, and continuous improvement.
Always on. Always reliable.
Designed for 24/7 operations—always available to your customers and your chargers, with seamless support and self-healing reliability.
Benefits
Lowering costs, increasing uptime, improving driver experience.
AI that delivers measurable impact - from day one. Lemonflow reduces costs, boosts uptime, and transforms support into a scalable, brand-strengthening experience across every channel, language, and location.
30+%
Reduction in support costs
Reduces support costs while improving driver satisfaction and service quality.
100%
Response rate, 0 missed calls
Delivers instant, always-on support with no waiting time or missed connections.
95%
Satisfaction
Provides empathetic, human-like support that builds trust across every interaction.
30+
Languages
Speaks your driver's language - with native-quality voice and dialects.
250k+
Charge points on platform
Runs at scale - trusted by operators worldwide.
How it works
In safe hands. From day one.
1
Onboarding
We start with a kickoff workshop to map your support flows and understand your unique contact reasons - so we speak your language from day one. Our experienced team guides you through every step.
2
Agent customization
We train your AI agent - tailored to your use cases, branded to your tone of voice, and pre-loaded with industry best practices. No templates - fully yours.
3
Smooth integration
We connect to your existing software backend, ticketing, telephone system, and charger hardware via native integrations. No custom development, no long IT projects.
4
Meticulous testing
We run structured quality tests based on your top contact reasons - across countries, languages, and charging products. With clear stage gates and your team in the loop at every milestone. Quality is non-negotiable.
5
Continuous improvements
Once live, your system keeps getting smarter. From new features to improved resolution flows, you'll receive regular updates to stay ahead.
Who is it for?
Empowering EV charging leaders
Charge point operators
Run your network with 24/7 availability, lower costs, and higher driver satisfaction - at scale, across all your charge points.
eMobility service providers
Deliver seamless, in-app driver support across borders, languages, and networks - powered by AI for EV charging.
Software backend providers
Embed Lemonflow into your platform to offer built-in support automation and boost your customer value instantly.
Hardware manufacturers
Strengthen your product offering with integrated, AI-powered support that understands your chargers inside and out.
Electric vehicle drivers
Get fast, friendly help - anytime, in your language, without waiting on hold, and with answers that actually solve the issue.
Testimonials
Trusted by mobility experts
worldwide
"Lemonflow has nailed the intersection of deep technical integration and real operator needs. Their tech stack isn't just smart — it's built for the messy realities of charge point operations and roaming. I'm supporting the team because this is the kind of software I wish more CPOs had access to."
IEChargeIECharge, an innovative French public charging CPO, partners with Lemonflow to deliver instant, multilingual support using real-time OCPP intelligence.
0missed calls — even during peak hours
"As a customer support and product expert with a career in eMobility, I share Lemonflow's passion for user-centric solutions. I believe in Lemonflow's success because of their deep understanding of EV charging—the fast, natural assistance makes the AI agent an excellent choice for operators and drivers alike."
CitywattCITYWATT, one of Germany's leading CPOs, partners with Lemonflow to deliver 24/7 support across their entire network of 1,500+ charge points.
100%of incoming calls answered
"Lemonflow has nailed the intersection of deep technical integration and real operator needs. Their tech stack isn't just smart — it's built for the messy realities of charge point operations and roaming. I'm supporting the team because this is the kind of software I wish more CPOs had access to."
IEChargeIECharge, an innovative French public charging CPO, partners with Lemonflow to deliver instant, multilingual support using real-time OCPP intelligence.
0missed calls — even during peak hours
"As a customer support and product expert with a career in eMobility, I share Lemonflow's passion for user-centric solutions. I believe in Lemonflow's success because of their deep understanding of EV charging—the fast, natural assistance makes the AI agent an excellent choice for operators and drivers alike."
CitywattCITYWATT, one of Germany's leading CPOs, partners with Lemonflow to deliver 24/7 support across their entire network of 1,500+ charge points.
100%of incoming calls answered
"Lemonflow has nailed the intersection of deep technical integration and real operator needs. Their tech stack isn't just smart — it's built for the messy realities of charge point operations and roaming. I'm supporting the team because this is the kind of software I wish more CPOs had access to."
IEChargeIECharge, an innovative French public charging CPO, partners with Lemonflow to deliver instant, multilingual support using real-time OCPP intelligence.
0missed calls — even during peak hours
"As a customer support and product expert with a career in eMobility, I share Lemonflow's passion for user-centric solutions. I believe in Lemonflow's success because of their deep understanding of EV charging—the fast, natural assistance makes the AI agent an excellent choice for operators and drivers alike."
CitywattCITYWATT, one of Germany's leading CPOs, partners with Lemonflow to deliver 24/7 support across their entire network of 1,500+ charge points.
100%of incoming calls answered
"Lemonflow has nailed the intersection of deep technical integration and real operator needs. Their tech stack isn't just smart — it's built for the messy realities of charge point operations and roaming. I'm supporting the team because this is the kind of software I wish more CPOs had access to."
IEChargeIECharge, an innovative French public charging CPO, partners with Lemonflow to deliver instant, multilingual support using real-time OCPP intelligence.
0missed calls — even during peak hours
"As a customer support and product expert with a career in eMobility, I share Lemonflow's passion for user-centric solutions. I believe in Lemonflow's success because of their deep understanding of EV charging—the fast, natural assistance makes the AI agent an excellent choice for operators and drivers alike."
CitywattCITYWATT, one of Germany's leading CPOs, partners with Lemonflow to deliver 24/7 support across their entire network of 1,500+ charge points.
100%of incoming calls answered
"I've been in EV charging since the early days, and I've rarely seen a team move with this kind of clarity and speed. Lemonflow is tackling a critical piece of the ecosystem — and doing it with real‑world insight. I'm supporting them because their direction resonates with where I see the industry heading."
One of the largest CPOs in UK partners with Lemonflow to ensure instant support including remote resets, session stops and cable unlocks.
10,000+charge points connected
"Scaling charging infrastructure isn't just about hardware — it's about creating trust at every touchpoint. Lemonflow enables exactly that: reliable support that keeps the driver experience seamless. I'm backing them because they solve one of the hardest — and most overlooked — parts of scaling EV charging."
"Having delivered charging sites for nearly all major CPOs, I've seen where the real challenges lie. It's no longer just about building networks — it's about operating them efficiently and delivering great service. Lemonflow addresses exactly that with a state-of-the-art approach and a team that truly understands operations."
"I've been in EV charging since the early days, and I've rarely seen a team move with this kind of clarity and speed. Lemonflow is tackling a critical piece of the ecosystem — and doing it with real‑world insight. I'm supporting them because their direction resonates with where I see the industry heading."
One of the largest CPOs in UK partners with Lemonflow to ensure instant support including remote resets, session stops and cable unlocks.
10,000+charge points connected
"Scaling charging infrastructure isn't just about hardware — it's about creating trust at every touchpoint. Lemonflow enables exactly that: reliable support that keeps the driver experience seamless. I'm backing them because they solve one of the hardest — and most overlooked — parts of scaling EV charging."
"Having delivered charging sites for nearly all major CPOs, I've seen where the real challenges lie. It's no longer just about building networks — it's about operating them efficiently and delivering great service. Lemonflow addresses exactly that with a state-of-the-art approach and a team that truly understands operations."
"I've been in EV charging since the early days, and I've rarely seen a team move with this kind of clarity and speed. Lemonflow is tackling a critical piece of the ecosystem — and doing it with real‑world insight. I'm supporting them because their direction resonates with where I see the industry heading."
One of the largest CPOs in UK partners with Lemonflow to ensure instant support including remote resets, session stops and cable unlocks.
10,000+charge points connected
"Scaling charging infrastructure isn't just about hardware — it's about creating trust at every touchpoint. Lemonflow enables exactly that: reliable support that keeps the driver experience seamless. I'm backing them because they solve one of the hardest — and most overlooked — parts of scaling EV charging."
"Having delivered charging sites for nearly all major CPOs, I've seen where the real challenges lie. It's no longer just about building networks — it's about operating them efficiently and delivering great service. Lemonflow addresses exactly that with a state-of-the-art approach and a team that truly understands operations."
"I've been in EV charging since the early days, and I've rarely seen a team move with this kind of clarity and speed. Lemonflow is tackling a critical piece of the ecosystem — and doing it with real‑world insight. I'm supporting them because their direction resonates with where I see the industry heading."
One of the largest CPOs in UK partners with Lemonflow to ensure instant support including remote resets, session stops and cable unlocks.
10,000+charge points connected
"Scaling charging infrastructure isn't just about hardware — it's about creating trust at every touchpoint. Lemonflow enables exactly that: reliable support that keeps the driver experience seamless. I'm backing them because they solve one of the hardest — and most overlooked — parts of scaling EV charging."
"Having delivered charging sites for nearly all major CPOs, I've seen where the real challenges lie. It's no longer just about building networks — it's about operating them efficiently and delivering great service. Lemonflow addresses exactly that with a state-of-the-art approach and a team that truly understands operations."
About us
A message from our founders
Konstantin & Lukas
At Lemonflow, we bring together two worlds: deep expertise in e-mobility & cutting-edge AI innovation. We started this journey with one goal – bringing AI to EV charging to create real value.
Having worked closely with leading mobility players across Europe, we witnessed firsthand how critical - and often overlooked - operations is in EV charging. That's why we built Lemonflow: to empower EV charging players to run smarter, more cost-efficient operations while actively improving the driver experience at every step.
For us, great charging operations are more than just a technical challenge – they're a catalyst for EV adoption. By applying AI for the public good, we're not just solving today's pain points - we're aiming to shape the infrastructure of a cleaner, smarter future.
Latest news
Launch
Lemonflow.ai goes live: AI-powered EV charging support built with and for the industry.
Event
Lemonflow takes the stage at Charging Night 2025 with a live AI voice demo.
Event
Lemonflow at Power2Drive: Real conversations on AI, charging, and support at scale.
Perspective
Why support is just the beginning: Orchestrating EV operations with AI.
Perspective
It's not just about smart AI. It's about safe, useful, and reliable AI.
Careers
Lemonflow is hiring engineers to build GenAI for EV infrastructure.
Product
Same engine, new channel: Lemonflow now offers AI-powered support via chat.
Event
Meet us at EVS 38, Gothenburg: Exploring AI, EV charging and innovation.
Funding
Lemonflow raises pre-seed to build the vertical AI layer for EV charging.
Media
Co-Founder & CEO Konstantin on podcast: how AI is transforming EV charging.
Event
ICNC25 panel: The future of EV driver support in a growing charging market.
Case study
CITYWATT builds future-proof operations with AI voice support from Lemonflow.
Case study
How OCPP logs power AI voice agents with real operational intelligence.
Product
Lemonflow goes omnichannel: AI support now live across voice, chat, and email.
Case study
When humans go offline, AI keeps the lights on: AI as an operational safety net.
Launch
Lemonflow reveals new logo, visual language, and website.
Partnership
chargecloud partners with Lemonflow to bring AI-powered 24/7 support to European CPOs.
Milestone
100,000 charge points live on the Lemonflow platform across 25+ European operators.
Product
Introducing Lemonflow Health: AI monitoring that detects, diagnoses, and resolves charging issues automatically.
Careers
Lemonflow is hiring across engineering and deployment to scale AI for EV charging.
Product
Introducing the Lemonflow Hub: the AI Operator Dashboard that turns support into real-time operational visibility.
Product
Introducing real-time KPIs in the Lemonflow Hub: live support performance, not yesterday's data.
Partnership
DKV Mobility extends Lemonflow's tailored AI support to home and workplace charging.
Product
Introducing the Daily Digest: the Lemonflow Hub feature that shows what actually happened in support today.
Careers
Lemonflow welcomes Max as its new Head of Agent Deployment.
Milestone
From 100,000 to 150,000 charge points in two months: scale that makes the Lemonflow platform better, not just bigger.
Partnership
Lemonflow partners with Last Mile Solutions to bring remote charger actions to AI support.
Case study
BayWa Mobility takes AI support live across its full network just one month after kickoff.
Case study
MobilityPlus brings multilingual AI driver support to 18,000+ charge points across Belgium with Lemonflow.
Culture
Team Offsite 2026: Lemonflow aligns on what comes next, in Mallorca.
Partnership
Agri Go Charge adds Lemonflow AI support across 3,000+ charge points during a live backend migration.
Milestone
200,000 charge points now live on the Lemonflow platform.
Event
Lemonflow at Power2Drive 2026: AI in EV charging moves from question to deployment.
Case study
team energie brings Lemonflow AI support to EV drivers across its fast-charging network in Northern Germany.
Case study
Lemonflow's collaboration with DKV Mobility wins the AAA Strategy Award.
Milestone
Lemonflow AI agents now live in 15+ countries across Europe and North America.
Case study
Powerdot brings AI driver support to 12,500+ charge points across six countries, one Lemonflow agent per market.
Careers
Lemonflow welcomes Michael as its new Senior AI Software Engineer.
Careers
Lemonflow welcomes Mateus to the engineering team full-time.
Milestone
250,000 charge points now live on the Lemonflow platform.
In the press
FAQ
What operators want to know
From first integration to security and sovereignty, these are the questions charge point operators, eMobility providers and their procurement and security teams ask us most. The ambition behind it: make every charging interaction reliable, and set the standard for AI operations in EV charging.
About Lemonflow
What does Lemonflow do?
Lemonflow is the AI operations layer for EV charging. We combine AI support agents with proactive operations monitoring on one platform, supporting your drivers around the clock across voice, chat and email.
What makes your agents different from a generic voicebot?
Our agents are not generic bots. They are trained on more than 100,000 real EV-charging support conversations and live charger data, with native OCPP expertise. So they understand the charging session itself, not just the driver’s words.
Product & Integration
Which channels and languages do your agents cover?
Our agents work across voice, chat and email on a single engine that stays consistent across every channel. They speak more than 30 languages in native quality, including regional dialects and accents. Configure once and roll out across all networks, brands and countries, with consistently governed quality.
What can your agents resolve on their own?
Far more than just answering. Our agents are remote and predictive, and that is what makes us unique. They act directly at the charge point and detect issues before they become problems. Reactive support becomes proactive operations: many outages are resolved before the driver even notices.
Security, Data Protection & Availability
Where is our data stored?
Exclusively in the EU. Processing, storage and logging all run in European cloud regions, and customer data never leaves the EU.
Which standards do you meet, and is the platform GDPR-compliant?
Our security framework is aligned with ISO/IEC 27001, and a SOC 2 Type II attestation is in progress. Lemonflow is fully GDPR- and EU-AI-Act-compliant, and our controls are monitored continuously, not just audited once a year. For the latest security status and updates, visit trust.lemonflow.ai.
Results & Getting started
What results can we expect?
In practice, our partners reduce support costs by more than 30%, with an AI containment rate above 80% and noticeably higher driver satisfaction. Just as important: Lemonflow improves response times, uptime and the quality of every interaction. The impact shows across the whole operation, not just in a single metric.
Who already uses Lemonflow, and from what network size is it worth it?
Lemonflow scales from 10 to more than 10,000 charge points. Today, over 250,000 charge points run on the platform across 25+ European operators, including CITYWATT, BayWa Mobility, MobilityPlus and DKV Mobility, as well as the leading CPOs in the UK and France.